Carlas from Delta

Thoughts from the Coffee Table: Yesterday in Santiago Chile, I found an example of excellence in service that I did not expect. I am primarily a Delta customer, although I have had exceptional experiences on other airlines. The hotel we are staying at in Santiago has been filled each morning with Delta flight crews at…

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Diego Tours Peru!

Thoughts from the Coffee Table: Meet Diego Valle. Diego was our guide, become friend, during our trip through the Cusco region and glorious days at Manchu Picchu. If you follow my posts you know I focus on excellence in customer service, the quality of sales processes, and of course, leadership. Diego encompasses all those traits,…

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Dream Weaver

Thoughts from the Coffee Table: This beautiful woman knelt in one of the gardens in our hotel, all day yesterday. She quietly wove, smiling and concentrating, with a table close by filled with the fruits of her labor. We walked by her and I snuck a quick picture when we headed out for our last…

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Hiram Bingham Train by Belmond

Thoughts from the Coffee Table: After leaving Manchu Picchu, we traveled back to Cusco via an extraordinary train. The Hiram Bingham train was named after the man who “discovered” Machu Picchu. I use the term loosely since the locals already knew about it. This three hour trip is on a fabulously elegant train, with features…

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Sunrise at Machu Picchu

Thoughts from the Coffee Table: As I witnessed the sunrise over Manchu Picchu yesterday morning, I found myself overwhelmed with gratitude. I have a wonderful life filled with so many blessings. This trip is slightly more than half way over, and the number of stories and examples I have of excellence in customer service are…

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Woman and her baby Alpaca

Thoughts Rrom the Coffee Table: I love to study the art of sales all over the world. Some places are the same, and others are vastly different. I just learned that around the Great Wall of China, your goods from vendors are bagged by color to tell the next vendor how well you negotiated. Smart!…

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Peruvian Vision Centers

Thoughts From the Coffee Table: After 10 years in hearing health, I find myself drawn to both vision and hearing centers around the world, interested in how they do business. I often had my team discuss competition in their markets, concerned that they couldn’t compete at times. While in the old city of Lima we…

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Jumping Off a Cliff

Thoughts From the Coffee Table:  Yesterday I did something I never thought I would ever do.  I jumped off a cliff.  Literally! I have never been accused of being a thrill seeker.  I don’t even like rollercoasters.  But in the past few years I have been trying to do things that scare me just a…

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Hilton – Lima, Peru

Thoughts from the Coffee Table: Ok, call me a sucker. I probably am in many ways. But the small gestures during travel make me smile. Friday we set off on an adventure that is part pleasure and part work, flying to Lima, Peru. Our flights were good and relatively short (only 6 hours from ATL)…

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