Thoughts from the Coffee Table: Yesterday something amazing happened, leading to a very important decision. While in NYC I was hoping to get into the Good Morning America taping, something I’ve always wanted to do. I love GMA, watch it every day and even converted my husband. In my vision exercises I see myself being…
DetailsThoughts from the Coffee Table: Last week upon returning from vacation, I went back to school. I feel like I need a pic of myself with a backpack and lunch and sign that reads First Day of $&@?’th grade! My “school” is a commitment to spend as much time learning new skills each day as…
DetailsThoughts from the Coffee Table: This morning I am headed to NYC for a quick trip, looking for more examples of excellent customer experiences. I didn’t intend to have one before the sun came up. I had been planning to walk to the train station until I awoke to booming thunder and a seriously torrential…
DetailsThoughts from the Coffee Table: Sometimes I see someone who’s work and service to others leaves me speechless. I’ve seen this man twice now, providing free haircuts to homeless in Philadelphia. The issue of homelessness troubles me, and if you follow me you know that I am a big supporter of the Next Step paper…
DetailsThoughts from the Coffee Table: The Logan Hotel sits in perfect spot in Philadelphia and used to be a Four Seasons. We were terribly saddened when it closed a couple of years ago to become The Logan. We weren’t saddened because we loved the other hotel. We were concerned that we would no longer see…
DetailsThoughts from the Coffee Table: Since I fly Delta more than any other airline, it should come as no surprise that I write about them more often than any other. However, I am also constantly impressed by the quality of some of their team and their commitment to deliver on an exceptional customer experience. While…
DetailsThoughts from the Coffee Table: High in the hills in Peru you will find Chinchero, a unique town with a solemn archeological site. The town is the site for a future international airport, able to deliver more visitors closer to Machu Picchu . When built there will be both advancement for this town and loss…
DetailsThoughts from the Coffee Table: This morning I was the recipient of exceptionally poor customer service while trying to get a doctor’s appointment. The situation made me frustrated and disappointed, especially as I was just about to sit down to write this post. Then I remembered this man. His name is Royal. We met him…
DetailsThoughts from the Coffee Table: This stunning piece of art sits tucked around a quiet corner in the Doubletree Santiago, no artist listed. In fact, of all the sculpture I found in Santiago, none listed the artist. But the impact this one, in particular, had on me, was significant. At first glance you might assume…
DetailsThoughts from the Coffee Table: Yesterday in Santiago Chile, I found an example of excellence in service that I did not expect. I am primarily a Delta customer, although I have had exceptional experiences on other airlines. The hotel we are staying at in Santiago has been filled each morning with Delta flight crews at…
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