The Blackbird

Thoughts From the Coffee Table: Last week I was back in my hometown of Spokane, WA visiting my mother. We had a packed schedule of things to do and people to see. I feel the pressure of trying to do as much as possible since I no longer live blocks away. Lunch one day was…

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Richie – Dr. Oz Show

Thoughts From the Coffee Table: You might think it strange that I go to so many shows, but there really is a reason. I am studying the “warm up guy.” The more I study customer experiences, The more unique people and processes I find that support a company and brand. Celebrities are their own brand,…

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Essex House – Southgate

Thoughts From the Coffee Table:  The Essex House is an amazing hotel in NYC overlooking Central Park.  I have been blessed to stay there for business a few times.  Every time I walk in I am greeted by the most amazing floral displays.  They are true works of art. I have never eaten in the…

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Grateful

Thoughts From the Coffee Table:  If you read my posts you might think that I am an overly positive person, which I suppose I am.  Or you might think I see the world through rose colored glasses.  Which I do not. I have my share of grumpy moments and disappointing experiences.  I just refuse to…

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Gold Star Update

Thoughts From the Coffee Table: I have learned much since I made the “Gold Star” post on 10/19.  It was scary putting this out there, making it a real commitment.  After over 10k views, hundreds of “likes” and many comments, I saw how much this resonated. It is too easy to find excuses when I…

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Vans & askate.org

Thoughts From the Coffee Table:  Last month I bought my first pair of Vans.  Now I “need” the baby blue canvas. This week in the Northshore Mall in Peabody, MA, The Body Shop team invited other stores to come and meet me.  Like I said, I felt like a rock star! Bonnie and Lindsey came…

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The Body Shop – Peabody, MA

Thoughts From the Coffee Table:  This week I was invited to come “be pampered” by the team at The Body Shop in the Northshore Mall, Peabody, MA.  Rachel, the store manager, has been following my posts and honored me by the invitation. As #secretshoppermichael, I write about great leadership, sales and customer service experiences when…

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George the Squirrel

Thoughts From the Coffee Table: I met this little guy yesterday in Boston. He was so still for the pic that I thought he might be sick. When I began to move on he pulled a giant acorn out of his mouth. You can barely see it in the pic. Poor little guy! He thought…

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Lovely Nails

Thoughts From the Coffee Table:  I am not your typical professional.  I have wacky colors in my hair.  I have an obsession with unique shoes.  And because I speak with dramatic use of my hands, they are highly decorated. My “nail gal” is an artist.  I send her pics to inspire and she goes from…

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