Welcome to Thoughts From The Coffee Table!

You might say this is my Blog, but it is a little different than you might be used to.  In these stories, I seek to promote and highlight the best examples I find of leadership, sales, customer experiences, and humanity.

I am looking for those of us performing to our best.

I publish every Monday through Friday, except holidays. Everyone, including me, needs and deserves a day off!

Why do I call it Thoughts From The Coffee Table?  I found myself sitting down on my couch to write this each morning, coffee at the ready on my coffee table.  I began to see these morning minutes of quiet as my shock of inspiration.  It seemed right.

If you like what you read, please leave a comment.  I hope you enjoy this as much as I do….

I Refuse to Buy Bigger Pants

Thoughts From the Coffee Table: Who is stupid enough to begin a weight loss plan weeks before Christmas? Me. I always know when it’s time to start watching my weight. When my pants no longer fit. I refuse to buy bigger pants. I decided to let #SecretShopperMichael try something new, figuring I could hide behind…

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Take it Like a Loser

Thoughts From the Coffee Table: Do my nails really look like that? I was out for dinner and everyone at the table finished their meal, except me. Jack’s Firehouse is a favorite and, although I didn’t know the name of our server, he knew mine. I am always surprised by that. When he came to…

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Gobble Gobble

Thoughts From the Coffee Table: I have always hated the budgeting process. Until now. Throughout my career, I dreaded creating a budget each fall. I found it difficult to make predictions on income and expenses when I didn’t know what might happen. In reality, I was afraid. What if I project revenue that I can’t…

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Don’t Worry, Be Hoppy!

Thoughts From the Coffee Table: Are some people allergic to smiling? In the past 24 hours I have encountered numerous people who seem unable to smile. One person at my bank and another in a clothing store, were so particularly gloomy that I can’t stop thinking about either. They didn’t appear sad as if they…

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For the Love of Free

Thoughts From the Coffee Table: I’ve seen examples of marketing brilliance recently. Promotions, commercials and strategies designed to more fully immerse the consumer in a brand experience.   Read the label on this freebie from the Philly Thanksgiving Parade. Clearly designed to increase NEW customers and engage them in an automated process, this is one…

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Thoughts From the Coffee Table: Can a fruit plate make up for a poor customer experience? What if it is accompanied by a bottle of wine? Staying at a resort for a conference, we have had a number of significant issues that keep getting compounded. The staff have apologized and have been very responsive. They…

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Sandcastles In the Sky…

Thoughts From the Coffee Table: Why do we build sandcastles when we know they are just one wave away from destruction? Yesterday I walked the beach on Coronado island in San Diego. Although a cool day in CA terms, there were nonetheless dozens of industrious sandcastle builders of all ages. My favorite was a boy…

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I Say Potato…

Thoughts From the Coffee Table: Sunrise? Or Sunset? I spoke recently with someone about a work conflict. She was certain that her colleague was out to get her. The root of the issue, however, was miscommunication. Which lead to assumptions. Which heightened tensions. And then emotion creeped in. I kept asking her to “tell me…

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