Published: July 2016
Format: Dust Jacket Hardcover(B/W)
– September 4, 2017
I have just finished reading your book and I am absolutely buzzing to “tell you more!”
I had been a manager in training for a little over a year before I took on my current role as general manager. I have always prided my leadership skills as stemming from a foundation in staff engagement, and on my ability to make my staff and peers want to trust me to offer them guidance in their role.
As I’ve been training a new “manager in training” of my own, one of the things I have shared with her is my tactic of trying to answer a question with a question. I think it is very similar to your own notion of “tell me more,” and probably why your message resonated with me from the start.
However, while I may have thought I was following through on that principle, I must admit I am similar to Maria in the way that I assumed because people have always liked working with and for me, that I was developing them in a way that was highly engaging. After reading your book and reflecting further upon just what that looks like, I am sitting here in a slightly sheepish manner, knowing that I also am prone to let the perfectionist in me take on many of the projects that I could be better empowering my team to do. I, too, suffer from always feeling just 2 steps behind where I wish I was, and I think a lot of that stems from being too solution oriented in the now, and not enough solution oriented in the future. Sure, I can fix a problem quickly and easily, or take it off one of my staff member’s plates because they are uncomfortable, but how does that impact my team overall, and their ability to function without me? (A: not well)
While I may preach the notion of taking the time to answer a question with a question, reading your book helped me recognize that I am not always practicing that method on a daily basis (and if we are only doing something occasionally, does it ever truly change how things are done?).
I have never been so engaged by a book that is meant to be motivational and to teach a type of leadership strategy, and I am so grateful that I had the pleasure of meeting you in my shop! Thank you so much for sharing your insights with me via this book, and please do come by sometime soon to visit!
Stephanie Bedus | General Manager
LUSH Cosmetics Shop and Spa
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