Thoughts from the Coffee Table: Yesterday something amazing happened, leading to a very important decision. While in NYC I was hoping to get into the

Thoughts from the Coffee Table: Last week upon returning from vacation, I went back to school. I feel like I need a pic of myself

Thoughts from the Coffee Table: This morning I am headed to NYC for a quick trip, looking for more examples of excellent customer experiences. I

Thoughts from the Coffee Table: Sometimes I see someone who’s work and service to others leaves me speechless. I’ve seen this man twice now, providing

Thoughts from the Coffee Table: The Logan Hotel sits in perfect spot in Philadelphia and used to be a Four Seasons. We were terribly saddened

Thoughts from the Coffee Table:  Since I fly Delta more than any other airline, it should come as no surprise that I write about them

Thoughts from the Coffee Table: High in the hills in Peru you will find Chinchero, a unique town with a solemn archeological site. The town

Thoughts from the Coffee Table: This morning I was the recipient of exceptionally poor customer service while trying to get a doctor’s appointment. The situation

Thoughts from the Coffee Table: This stunning piece of art sits tucked around a quiet corner in the Doubletree Santiago, no artist listed. In fact,

Thoughts from the Coffee Table: Yesterday in Santiago Chile, I found an example of excellence in service that I did not expect. I am primarily