Shock Your Potential


Chicken Feet

Is the Sky Falling Chicken Little?

Thoughts From the Coffee Table: I went in to the office of a physician client after a remodel, and was shocked to find the receptionist behind an opaque window.

I stood in front of the window for  a few mins, wondering how a patient would feel. The beautiful waiting room, complete with fireplace, felt lonely.

In response to my question the receptionist said she asked for it because “Dr. X always runs late and I get nervous when the patients get agitated.”

Last week flight delays kept me an extra day in Seattle, and I was told my luggage would be pulled out so that I wouldn’t have to go without it for 24 hours. 2 hours and 4 other agents later I was beginning to get cranky.

3 agents were nice and 1 was a nightmare. She told me disdainfully that she could not help me since I chose to change my flight. Interesting perspective on a plane not flying.

No one could tell me where my luggage was or what to expect next. I felt lost. Uncertain. Nervous.

I taught the receptionist to update patients on the doc’s time, keep them calm and offer to reschedule. Control the room through information.

I then had the window replaced with clear glass.

We shouldn’t ever be too chicken to talk. To answer questions. To reduce anxiety.

To truly walk in another’s…feet.

Share this post

Share on facebook
Share on google
Share on twitter
Share on linkedin
Share on pinterest
Share on print
Share on email