Shock Your Potential


Candy Corn

The Shoe. The Gum. The Candy Corn.

Thoughts From the Coffee Table: She worked for me long ago, and called out of the blue, frustrated with a new role in a new company where her predecessor had been a tyrant. After 9 months she still couldn’t get a handle on her team.

“I made the mistake of coming in too soft knowing these people had been beaten before. And now I feel like they take advantage of me every time I turn around. I can’t get us moving in the same direction and now my department is missing targets. I have been rallying myself every morning. I go in to work feeling whole and ready to take on the world, but at the end of the day I feel like I’ve been run over by a steamroller.”

We spent about an hour strategizing a reboot, developing a plan to engage in open and honest dialogue, and setting new expectations. New rules of engagement. New focus on short-term wins in order to get her team to budget before December 31.

I sent her this pic that I took earlier this month. It got her laughing so hard she was crying, and I could hear her release from tension and frustration.

She went in this week fresh, and a note this morning says her efforts are taking root.

Sometimes you’re the shoe, and sometimes the gum. And sometimes you can step around. #shockyourpotential #secretshoppermichael #salesmixology #tellmemorebook #business #sales #marketing #inspiration #motivation #customerservice #podcast #podcasting #customerexperience #entrepreneur #leadership #linkedin #travel #retail #shopping 

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