Thoughts From the Coffee Table: I have incredible fashion sense, I know.
Today is “National Wear Your Pajamas to Work Day.” And if I am home, I get to wear my PJs to work every day!
It made me think of some difficult conversations I’ve had with my employees about professional appearance over the years.
A sales manager of mine complained about a man on his team, fearing his sloppiness was costing us sales.
While doing a site visit, I had to intervene.
I called “Bob” into his office, but before he sat down, I asked him for his white lab coat (wrinkled and stained). I put on the coat and sat in his chair. He sat across from me.
“Look through the eyes of your customer. Tell me what you see.”
He was confused, and nervous.
“Bob, you are one of the most genuine people I know. Personally, you are a joy. But you, and your office, look like an unmade bed. How much confidence does this give your customers in you, in our product, and in our company?”
He was horrified, of course. He had never sat on the other side of his desk to look through their eyes. We had a great talk.
I ordered him 3 lab coats and had his assistant send them out for dry cleaning as needed. And I never saw him sloppy again.
It might not have been military corners, but close enough.
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