Thoughts From the Coffee Table: Chris was the name of my 7th grade (and first ever) boyfriend. He rode a BMX bike, had long hair, and wore Vans. I believe he became a Philosophy professor.
None of that has anything to do with my purchase of Vans yesterday, but makes me laugh. I was just looking for a great pair of walking shoes. I was immediately impressed by the entire staff in center city Philly. Everyone was welcoming in a truly genuine way. They actually cared I came in!
The relaxed yet focused sales environment caught my attention. This team was unique. I never got the name of the man who helped me, but I assume his name is Charlie based on my receipt.
There are three things that made him stand out.
- 1. He was a perfect mix of enthusiasm and professionalism
- 2. He didn’t fall for my “I’m just looking.” He knew I came in for a reason and truly wanted to help.
- 3. His smooth attempt to upsell me to the invisible socks was perfection! (I didn’t buy them, yet)
Finally, when I was checked out at the register, the same comfortable attempt to upsell the socks was made, showing continuity and commitment.
This was a fantastic experience, and reason enough for me to look for a second pair of Vans soon!