Thoughts from the Coffee Table: Earlier this week I popped into a L’Occitane store in center city Philly. I’ve been on a slow search for a better eye cream and had a vague memory of a sample I received once in an airport. What I did NOT expect was to meet Connor!
I am fairly certain I have never received eye cream advice from a man, but I certainly would seek him out again. Not only did he know his stuff, but Connor’s attitude was pure joy.
Now, let’s get down to the really important details. When I wandered in aimlessly, Conner got me focused. My vague “I’m looking for eye cream” put him immediately into action. He got me to agree to a purchase right away, smoothly and with confidence.
The real kicker, if you know anything about me now, was that he realized I was short on time, so used the time while ringing me up to slide in the “What products do you use for the rest of your face?” Without making any derogatory comments against what I use, he easily gave me a couple of points about why I would benefit from a comparison. Samples were added to my bag.
When someone delivers this kind of experience, I know what kind of person he is and what the company stands for. The eye cream is pretty fantastic as well!